1. Introduction
(a) We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act, the Australian Privacy Principles, and other applicable privacy laws, including collecting personal information only when it is reasonably necessary for our functions or activities. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information.
(b) By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our Website or contract with us otherwise.
2. What Information We Collect
We collect personal information and other data necessary to provide and improve our Services or sell goods to you. The types of information we may collect include the information set out at 2.1, 2.2 and 2.3 below.
2.1 Information You Provide Directly
(a) Account Registration: When you create an Account, we collect your name, email address, phone number, and any other information you provide during registration.
(b) Communications: If you contact us (e.g. via email or support requests), we collect your contact details and the content of your communication.
(c) Subscription and Billing: If you subscribe to our Services, or purchase goods from us we may collect payment information (such as credit card details), billing address, and transaction history. Payment information is processed securely by our third-party payment processors and is not retained by us after processing is complete.
2.2 Information We Collect Automatically
(a) Usage Data: We collect information about your interactions with the Website and Services, including your conversations with the Website, log data, access times, pages viewed, features used, and referring website addresses.
(b) Device Information: We may collect information about the device you use to access the Website, such as IP address, browser type, operating system, device identifiers, and settings.
(c) Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your use of the Website, enhance your experience, and for analytics purposes. You can manage your cookie preferences through your browser settings.
2.3 Information from Third Parties
(a) Third-Party Integrations: If you access our Services through a third-party platform or link your Account to a third-party service, we may receive information from those third parties as permitted by their privacy policies and your settings.
(b) Third-Party Storage Integrations: If you connect third-party storage platforms (such as Google Drive, Dropbox, or OneDrive) to your Account, we may access and process files and data from those platforms as necessary to provide the Services. The information we access is limited to the files you specifically select or authorise and is used solely to enable your interactions with your files through the Platform.
3. How We Use Your Information
We use your personal information for the following purposes, which are the primary purposes for which we collected the information or directly related secondary purposes:
(a) to provide, operate, and maintain the Website and Services and sell you goods;
(b) to verify your identity and manage your Account;
(c) to process payments and manage any subscriptions;
(d) to communicate with you, including responding to your inquiries and providing customer support;
(e) to personalise your experience and improve our Services, including through analytics and research;
(f) to monitor, detect, and prevent fraud, unauthorised access, and other unlawful activities;
(g) to comply with any legal obligations; and
(h) for any other purpose with your consent, where required or authorised by law, or where the use is directly related to the purpose of collection and you would reasonably expect such use.
4. How We Disclose Your Information
We may disclose your personal information to:
(a) Service Providers: Third-party vendors and service providers who assist us in providing, maintaining, and improving the Website and Services (e.g. cloud hosting, payment processing, analytics, customer support). These providers are required to handle your information in accordance with this Privacy Policy and applicable law, and where they are located overseas, we ensure appropriate contractual protections are in place.
(b) Legal and Regulatory Authorities: Where required by law, regulation, court order, or to respond to valid legal process, or to protect our rights, property, or safety, or that of our users or others.
(c) Business Transfers: In connection with a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction, subject to confidentiality obligations.
(d) With Your Consent: We may share your information with third parties where you have provided your express consent.
We do not sell your personal information to third parties.
5. International Data Transfers
We are based in Australia and stores most personal information in Australia. However, some of our service providers may be located overseas, including in the United States and other countries. Where we transfer your personal information overseas, we will ensure that the recipient is subject to a law or binding scheme that has the effect of protecting the information in a way that is substantially similar to the Australian Privacy Principles, or we will take reasonable steps to ensure the recipient does not breach the Australian Privacy Principles in relation to the information.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include physical, technical, and administrative safeguards such as encryption, access controls, secure servers, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal obligations (including record-keeping requirements), resolve disputes, and enforce our agreements. When your personal information is no longer required, we will take reasonable steps to destroy or permanently de-identify it in accordance with applicable law, unless we are required or permitted to retain it under law.
8. Your Rights and Choices
8.1 Access and Correction
You have the right to request access to the personal information we hold about you and to request correction of any inaccurate, incomplete, or outdated information. We will respond to your request within 30 days. To make a request, please contact us using the details below. We may require you to verify your identity before processing your request and may charge a reasonable fee for providing access in certain circumstances.
8.2 Opt-Out and Marketing Communications
If you receive marketing communications from us, you may opt out at any time by unsubscribing in your Account settings or by contacting us directly. Please note that we may still send you non-promotional communications relating to your Account or use of the Services.
8.3 Account Deletion
You may request to close your Account at any time, subject to the Terms and Conditions. Subject to our legal obligations and legitimate business interests, upon closure we will delete or de-identify your personal information.
8.4 Cookies and Tracking Technologies
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of the Website.
8.5 Complaints
If you believe we have breached the Australian Privacy Act or the Australian Privacy Principles, you may lodge a complaint with us using the contact details below. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.
9. Children’s Privacy
Our Website and Services and goods are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as practicable.
10. AI-Generated Content and Data Handling
Our Services may use artificial intelligence and machine learning technologies to generate analysis, summaries, and insights based on Licensed Data and user inputs. You acknowledge that any information you provide may be processed by AI systems for the purpose of providing the Services. While we take reasonable steps to protect your privacy, you should avoid submitting sensitive personal information or confidential data unless necessary for the use of the Services. AI-generated outputs may be retained for service improvement purposes but are de-identified where practicable and are not used to identify you personally, except as required to provide the Services or as otherwise described in this Privacy Policy.
11. Third-Party Links and Services
The Website may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites or services you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any material changes by posting the updated policy on our Website, updating the effective date, and where practicable, providing direct notice via email. Material changes will take effect 30 days after notification unless you object by discontinuing use of the Services. Your continued use of the Website or Services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Rear Vision Systems (QLD) Pty Ltd ABN: 47 147 384 790
Email: [email protected]
Address: Unit 14, 35 Paringa Road, Murarrie, QLD 4172]
Website: www.rvsqld.com.au
14. Definitions
“Account” means an account you have with us.
“Rear Vision, we, us or our” means Rear Vision Systems (QLD) Pty Ltd ABN: 47 147 384 790 and any entities it controls including . Forklift Scales Pty Ltd ABN: 90 645 960 612
“Australian Privacy Act” means the Privacy Act 1988 (Cth).
“Privacy Policy” means this privacy policy as updated from time to time.
“Services” means any services provided by us to you.
“Terms and Conditions” means the terms and conditions available here.
“Website” means the internet site at the domain site operated by us.
“you or your” means any user of our Services or a person who provides us with Personal Information or who accesses our Website.
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This Privacy Policy is current as of 1/5/2026 This Privacy Policy is intended to be read in conjunction with our Terms and Conditions. If you have any questions about how we handle your personal information, please contact us using the details above.
