Product Warranty
At Rear Vision Systems QLD, we stand behind the products we supply and install.
Our products are covered by the RVS QLD Product Warranty Terms and Conditions. Unless otherwise expressly stated on your RVS QLD tax invoice, products are covered by a 12-month warranty from the date of invoice.
Standard Product Warranty
Our standard product warranty covers eligible defects in products supplied and/or installed by RVS QLD, subject to our Product Warranty Terms and Conditions.
If a product is found to be covered under warranty, RVS QLD may, at its discretion, repair the product, replace the faulty product or part with the same or a functionally equivalent product or part, or provide a credit or refund reflecting the product’s value at the time of the claim.
Download RVS QLD Product Warranty Terms & Conditions
Extended Warranty
Selected RVS QLD products may be eligible for an extended warranty period.
An extended warranty applies only where the extended warranty period is expressly stated on the RVS QLD tax invoice for that purchase. If an extended warranty is not stated on the invoice, the standard warranty period applies.
Extended warranties remain subject to the RVS QLD Product Warranty Terms and Conditions and the Extended Warranty Schedule.
Download RVS QLD Extended Warranty Schedule
What isn’t covered?
Our warranty does not generally cover faults, loss or damage resulting from circumstances such as normal wear and tear, accidents, misuse, unauthorised installation or modification, vehicle or plant accidents, electrical faults or power surges, consumable or wear items, or failure to follow operating, installation or maintenance instructions.
Specific conditions also apply to damage caused by water, moisture or dust ingress. Please refer to the full Product Warranty Terms and Conditions for details.
Making a Warranty Claim
If you believe your product has developed a fault that may be covered by warranty, please contact RVS QLD.
Please have the following information available where possible:
- Your name and contact details
- RVS QLD invoice number or purchase order reference
- Product model and serial number
- A description of the fault and when it occurred
- Relevant photographs or video
Phone: 07 3123 6900
Email: [email protected]
We may ask for the product to be returned to RVS QLD for inspection before a warranty claim can be assessed.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in RVS QLD’s Product Warranty Terms and Conditions is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.
For full warranty coverage, exclusions, claim requirements and conditions, please read the Product Warranty Terms and Conditions and, where applicable, the Extended Warranty Schedule before making a warranty claim.
